Our enterprise has grown over the course of 2020 and ,together with that, we’ve tripled our general firm measurement, by way of variety of staff and an enormous a part of that was tripling the variety of staff in out buyer providers division to assist us higher serve our buyer’s wants and promptly reply their questions and queries. This worker numbers progress comes off the again of a formidable enhance in gross sales of round 500% YOY.
We’ve got additionally achieved a NPS, Web Promoter Rating, of 77. NPS is a highly regarded loyalty metric from which you’ll be able to decide how seemingly it’s that your prospects are going to stay loyal to your corporation and your merchandise and, importantly, how seemingly they’re to advocate you to their family and friends.
77 is -despite the sound of it- an impressively excessive rating for our trade, and tells us that we’re serving our buyer very nicely. It additionally lets us know which areas we are able to enhance on in order that we are able to maintain shifting in the appropriate route and construct a stronger enterprise which an increasing number of individuals will wish to advocate for!
That’s it for our 2020 wrap up. We wish to thank every and everybody of you for being on this unimaginable journey with us, whether or not you simply joined us this Christmas or have been an Aventon Buyer because the starting! Right here’s trying ahead to 2021 and the thrill it could possibly carry all of us! Cheers!